Shipping Policy
At Kaylux, we understand the importance of a reliable and efficient shipping process. That's why we have implemented a shipping policy that ensures your orders are delivered to you in a timely manner.
Our shipping policy is designed to provide you with all the necessary information regarding shipping methods, delivery times, and any additional fees that may apply.
Shipping Methods:
We offer a variety of shipping methods to cater to your specific needs. Whether you prefer standard shipping or express delivery, we have options available to suit your preferences.
Delivery Times:
We strive to process and ship your orders as quickly as possible. Our estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Please note that these delivery times are estimates and may vary depending on factors such as product availability and your location.
Additional Fees:
While we aim to provide free shipping on all orders, there may be certain circumstances where additional fees apply. These fees may include customs duties, taxes, or other charges imposed by your country's customs department. Any additional fees will be clearly stated during the checkout process.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the progress of your delivery and estimate the expected delivery date.
International Shipping:
We offer international shipping to select countries. Please note that international orders may be subject to additional customs clearance procedures, which can cause delays beyond our control. Any customs duties or taxes imposed by your country's customs department are the responsibility of the customer.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.
Customer Support:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary information to ensure a smooth and satisfactory shopping experience.
When it comes to shipping, we understand the importance of timely and reliable delivery. At Kaylux, we strive to provide our customers with a seamless shipping experience, ensuring that their orders arrive safely and on time.
Our shipping process is carefully designed to ensure efficiency and customer satisfaction. We work with trusted shipping partners to deliver your orders to your doorstep. Whether you're ordering the "COME GET ME SET", "FURRY FURRY COAT", or "SPICY LIFE DRESS", you can rest assured that your package will be handled with care.
Once you place an order, our team immediately begins processing it. We carefully pack your items to ensure they are protected during transit. Our packaging materials are chosen to provide maximum protection while minimizing waste.
Shipping times may vary depending on your location and the shipping method you choose at checkout. We offer several shipping options to accommodate your needs, including standard shipping and expedited shipping. The estimated delivery time will be provided to you at the time of purchase.
For domestic orders, we offer free standard shipping on all purchases. If you need your items sooner, you can opt for expedited shipping at an additional cost. International shipping is also available, with rates calculated based on the destination and package weight.
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package and know exactly when it will arrive.
In the unlikely event that there are any issues with your shipment, such as delays or damage, please contact our customer support team. We will work diligently to resolve any problems and ensure that you are satisfied with your purchase.
At Kaylux, we are committed to providing exceptional customer service, and that includes our shipping process. We value your trust and will always strive to exceed your expectations when it comes to delivering your orders.