Refund Policy
At Kaylux, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward and customer-friendly refund policy in place.
If you are not completely satisfied with your purchase, you can request a refund within 30 days of receiving your order. We believe in providing our customers with a hassle-free shopping experience, so there are no complicated procedures or questions asked.
To initiate a refund, simply contact our customer support team via email or phone. Our dedicated team will guide you through the process and ensure that your refund is processed as quickly as possible.
It's important to note that certain conditions apply to be eligible for a refund:
- The item must be in its original condition, unworn, and with all tags attached.
- The item must be returned in its original packaging.
- The item must be returned within 30 days of receiving your order.
Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. Please allow up to 7 business days for the refund to reflect in your account.
If you received a defective or damaged item, we apologize for the inconvenience. Please contact our customer support team immediately, and we will arrange for a replacement or refund, depending on your preference.
Please note that certain items, such as intimate apparel, swimwear, and earrings, are non-refundable for hygiene reasons. Additionally, any items marked as final sale or purchased during a promotional period may not be eligible for a refund.
For any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with every purchase from Kaylux.